Friday Afternoon Workshop

Aug. 16, 1996, 3:00 - 5:00 pm

Managing the Impact of Technological Change
A Hands-On Workshop

Peter de Jager, Professional Speaker, Ontario

Aging demographics, crystalization of global markets, rightsizing, economic cycles and emerging technologies... these events give the cliche 'Change is the only constant' power and personal meaning. Most people believe Changes should be painless. That they can inflict a Change today and everything will be okay tomorrow. This model of immediate, painless Change ignores that it affects all of us at very basic emotional levels. Change, by its nature, modifies the rules by which we live. When rules Change, people lose their ability to be 'competent'... until they learn the new rules. This period is called Chaos... Chaos hurts.

Chaos or Control?

You cannot avoid the Chaos brought about by Change. However, we can learn to understand how people react during Chaos and use this understanding to reduce anxiety. This workshop will expose you to the Virginia Satir Change Model in a controlled environment. It will also focus on the physiological reactions to Change and Stress.

This session will include both mini-lectures and classroom exercises. Each exer cise will be followed by a discussion period. The intent of each exercise is to focus attention on certain aspects of the Change process. By the end of the session, you will be able to:

Who Should Attend?

If you are involved with the implementation of Change in any form, then a better understanding of the Change Model will assist you in your role as Change Agent. If you are on the receiving end of Change, then understanding the model will assist you in understanding why you resist and fight the Change Process.

© Peter de Jager 1991
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Friday Evening Panel

Aug. 16, 1996, 7:30 - 10:00 pm

The Spirit of the Future - A Public Panel

What will the future be like? What changes are in store for each one of us? Why is it necessary to change and adapt to the future? How will it look? These are some of the questions that will be addressed in this public panel, as each of the three panelist presents their vision of what the future will look like. You will be given the opportunity to see what possibilities the future may hold and to increase your awareness of the exciting new applications that technology may bring. After the presentation by the three panelists, you will be given the opportunity to question each one of them on their views of the future.
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Saturday Morning Keynote Address

Aug. 17, 1996, 9:15 - 10:00am

How to Kill Community Networks

Douglas Schuler, Seattle Community Network, Seattle

Community networks may continue their rise in community importance or they may fade into obscurity. Community networks will not be killed by a stroke of the pen, a judge's degree, or a rejecting funding proposal. If they do wither away, it may be for reasons that can be identified today, and attitudes that can be found within today's community network movement:

At this moment in history as new communication paradigms are being shaped, it may be possible to play an important role in developing systems that are both democratic and community-centered. But this moment will not last forever, and effectively seizing this moment will require persistence and hard work. As abolitionist Frederick Douglas reminds us, Without struggle there is no progress.
To Session Report


[ Track 1: Get the Spirit Going ] [ Track 2: Keep the Spirit Growing ]
[ Track 3: Leading the Spirit ] [ Track 4: Spirit of Technology ]

Track 1: Get the Spirit Going

Chebucto Suite: Three Models for Community Nets

David Trueman, Systems Manager, Department of Mathematics, Statistics and Computing Science, Dalhousie University, Halifax

Chebucto Suite is a package of software, documentation and training materials to facilitate the formation and running of community nets. This presentation will outline three models for a community net supported by CSuite. The first model is the predominant one today: muster all the technical resources necessary within your community to run a complete computer system. The second model allows a community to obtain outside support as necessary to install and maintain their system. Finally, the notion of a Virtual Community Net allows a community to maintain autonomy while relying on the technical resources of another community. The intent is to "lower the bar" in terms of the technical requirements for a community.
To Session Abstract, Session Report

Community Networking in Canada - At a Crossroads on the Information Highway

Shawn Henry, Research Associate, Canada West Foundation

This presentation will cover a brief history of community networking across Canada, along with the current problems that it faces. These problems include money, the fast pace of technology, charitable status, difficulty in providing free freenets, and the lack of input for community networks in the development of policy vis a vis the Information Highway.
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Starting Up a Freenet

Penelope McKee, Chief Executive Officer, Edmonton Public Libraries, Edmonton

This session will cover what is required in order to start up a new freenet. It will cover such topics as fund raising, new developments, public relations and promotion.
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Nevada Telecommunity Project

Dr. Richard G. Hetherington, Director, Computer Science and Telecommunications, University of Missouri-Kansas City
Thomas W. Barry, Marketing Director, Missouri Institute for Information Technology, University of Missouri-Kansas City
Alan Kenyon, Executive Director Nevada Economic Development Commission, Nevada, Missouri

The Nevada Telecommunity Project is based on the premise that rural communities can use new telecommunications technologies to compete with large, urban areas. Rural communities can create hospitable environments for homebased, information businesses, not bound to specific geographic marketplace considerations. In such environments, new businesses can be created that export knowledge and information to distant clients, in return generating and attracting new wealth for the local community. The Nevada Project incorporates several different elements that make it unusual. These include a telecenter, an adjacent residential televillage designed for home-based businesses, an entrepreneurial training project, a teleincubator, and program applications in business/industry, education, law/government, and telemedicine. This Project has been adopted by the Missouri Institute for Information Technology as a model for using telecommunications to help rural communities revitalize themselves. The Project has also received widespread support from the state government, including the state of Missouri's Department of Economic Development. A number of private corporations are supporting the Project with funding and technical expertise.

From Community Media to Freenets: Networked Environment and Democracy

Dr. Ron Burnett, President, Emily Carr Institute of Art and Design, Vancouver

Community Computing - the BC Perspective

Gareth R. Shearman, President, Victoria Telecommunity Network, Victoria
V. Mae Shearman, Manager, Victoria Telecommunity Network, Victoria

This session will focus on the BC Community Networks Association and its work with the BC Government's new BC Communities Connect program, which will provide funding to support new and existing community networks, and Industry Canada's Community Access Program. The session will also cover some of the current operational issues in BC, specifically the female harassment issue that has been precipitated by on of the Victoria system's users.

Recruiting Volunteers: The Grizzly Creek Solution

Jon Hall CAE, Executive Director, NTnet Society, Yellowknife

Volunteers are an association's greatest asset. They provide the needed personnel resources for administrative, program and special project tasks. Yet any association is in competition for good volunteers with many other social, community and volunteer agencies. Your association can gain the advantage if it can effectively recruit, select and orient volunteers. This session uses a $50,000 video and experiential exercises to demonstrate a 5-step targeted recruitment process which you can take home and use immediately. After viewing a 17 minute humorous video, participants will work in small groups to actually design a volunteer job description, list and prioritize the candidates and practice a recruitment interview. The workshop video is a certified best seller with over 700 copies sold throughout North America. It was produced entirely in Alberta, with an all-Alberta cast and crew. The video stars Jackson Davies of the Beachcombers and won an Honourable Mention at the AMPIA Awards in Edmonton.
Session Abstract

Censorship Issues in the Internet

Dr. Alvin M. Schrader, Professor, School of Library and Information Studies, University of Alberta, Edmonton

Throughout history, every new technology for public communication - from the printing press in the 15th century to moving pictures, radio, and television - has been subjected to various and ingenious forms of control and censorship, whether by church, state, or individual citizens and groups. Hard-won battles for free speech must be fought anew with every innovation in communication technology. This is as true of the Internet today as it was of the printing press more than 500 years ago. As content providers dedicated to unrestricted learning and communication in every medium, librarians have been at the center of debates and struggles over free speech for at least a half century. Their considerable experience in responding to issues of censorship in other media should not be overlooked in efforts to fashion telecommunity policies and procedures for the Net, policies and procedures that will strike a balance between individual rights and public policy goals. The goals of this session are to provide a brief overview of current issues involving free speech, and to provide an opportunity for workshop participants to share ideas and discuss strategies for telecommunity approaches to free speech issues.
To Session Abstract, Session Report

Toward a National Public Information Networking Strategy for Canada

Andrew Siman, Director, Communications Development Directorate, Industry Canada, Ottawa

This session will present a global perspective on the knowledge revolution, the knowledge society, the need to resolve issues and to agree on strategic directions toward a national vision, a national agenda and a national commitment.


Track 2: Keep the Spirit Growing

Building an Electronic Community

Keith E. W. Gross, Executive Director, Edmonton FreeNet, Edmonton

This session will examine the meaning of community and the essential qualities of an electronic community. Keith will address the various issues of how we expand our membership into a geographic community, while also deepening our communications with each other. The presentation will be a work in progress, and will include writing exercises and humor. It will describe some of the discoveries with the Edmonton FreeNet and will open up questions for others to explore in relation to their own organizations.
To Session Abstract, To Session Report

CanWorkNet: Living, Learning & Working in Cyberspace

Bob Gordon, Director, Human Resources Development Canada, Ottawa

CanWorkNet is Canada's national electronic Directory of Internet sites related to work, career development, labor market information, training, literacy, community development, social services, the workplace and other related topics. It is being organized as a partnership of private, public and non-profit organizations representing both the consumers and producers of information. Its goal is to bring to Canadians via the Internet, information and services that will be helpful in dealing with many of the important day-to-day and longer term issues that they face. This session will introduce CanWorkNet, trace its progress, and show how delegates can participate in this new approach which is highly complementary to the development of community networks.
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Government of Canada's Experience on the Internet

Eleanor Zazulak, Senior Policy Officer, Treasury Board, Government of Canada, Ottawa

This presentation will provide a brief history of the Internet; the strategic uses of the Internet within the Government of Canada; details of the government-wide Internet strategy; the issues addressed by the interdepartmental Internet Advisory Committee and its Working Groups; and anon-line demonstration of five or six government sites that show how the Internet is being used to enhance the delivery of programs, services and information to Canadians.
To Session Report

Future of Community Networks: Challenges and Opportunities

John H. Mueller, Professor at University of Calgary, President of Calgary Freenet Association, Calgary
Michael Gillespie, President, Telecommunities Canada, Manitoba

This session will be a panel discussion examining the present role of community networks, as well as the challenges and opportunities that they will face in the future electronic environment.

Growing a Shared Community Vision: Challenges of Widespread Citizen Engagement

Frank Odasz, Big Sky Telegraph, Montana

The social dynamics of on-line, purposeful problem-solving for effective groupwork in a distributed knowledge economy are still in their infancy. Most community networks have only a small fraction of the population aware of the potential. This session will review key issues surrounding getting large numbers of citizens purposely involved in community networks. Various models for community networks will be discussed. Montana's Big Sky Telegraph will be presented as an example of a system which provides ongoing, self-directed, web-based training opportunities. This session will be quite appropriate for those just getting started as well as for those already thoroughly involved.
Session Abstract

A Community Response to Freenets: Implications for Community-Based Telecomputing

Daryle P. Niedermayer, Great Plains Freenet, Regina

An effective and comprehensive survey of potential users of a Freenet is an important tool in both developing an effective marketing plan as well as gauging system requirements. The Great Plains Freenet in Regina conducted such a study as part of its development phase. The survey results bode well for the future of community owned and operated telecomputing. In this presentation, the presenter will share some of the survey results and offer suggestions on how to conduct similar research in other communities.
To Session Report

Keeping Members Satisfied: Now and In the Future

Shawn Henry, Research Associate, Canada West Foundation, Calgary
Susan Wheeler, Information and Training Specialist, Niagara Peninsula Freenet
Bev Connell, Operations Coordinator, Niagara Peninsula Freenet

Hear it from the West and Hear it from the East! From the West . . A recent survey conducted by the Calgary Freenet will be presented to discuss members' wants, desires and needs, and suggest future initiatives to maintain a happy membership base. From the East . . . An in-depth discussion on five main areas that have been essential to our survival: help services, new and improved membership plans, educating the members, improving access, and other specific short term projects.
To Session Report

Expanding Access to the Broader Community and Wider Audience

Neil K. Guy

Community networks and Freenets came into existence to give access to individuals and communities who would not otherwise be able to be part of the brave new world of telecommunications. But some of these same groups and individuals are asking critical questions about why they should be on the Internet at all. The focus of this workshop will be the importance of equal access, and the role of community networks across Canada in making sure that we continue to live up to our mandate and keep some control of how the information highway continues to be constructed.
To Session Report

The Care and Feeding of Information Providers

Dr. Padsha MBBS, Ph.D.(London), Edmonton
Philip Andrew Kemp, Wight Enterprises, Edmonton

This session will include four parts; the sharing of Edmonton Freenet's experiences with Information Providers; a discussion of practices involving other Freenets, such as the National Capital Freenet in Ottawa; an open discussion about future issues related to nurturing Information Providers; and a discussion about how to keep this futures conversation alive. Ms. Lisa Donnelly will provide the perspective on Information Providers at the National Capital Freenet in Ottawa.
To Session Abstract, To Session Report


Track 3: Leading the Spirit

Magic or Science - The Ingredients of Effective Board of Directors

Susan G. Stokins, Board Development Program, Alberta Community Development, Edmonton

This session will cover the essential components for a successful Board. This will be a very lively and interactive workshop.

Review of the Volunteers of the Edmonton FreeNet

Greg G. Yeats, Edmonton FreeNet, Edmonton

What do Freenet volunteers do? How much time do they contribute to an effectively run Freenet? These are the questions that will be answered in this session, as the speaker presents detailed results of his volunteer survey with Edmonton FreeNet volunteers.
Session Report

Hands on and Fingers Out..... Governance for Freenet Boards

Carol Humphries, Chair, Edmonton FreeNet Board, Edmonton

For all organizations, the separation of operations from governance is essential and challenging. How do Freenet boards meet the challenge of keeping their hands on the organization while keeping their fingers out, so that staff can work efficiently? This session will provide you with a practical model that is currently being used successfully by the Edmonton FreeNet. You will learn about the governance model, how this model was applied by Edmonton FreeNet, and discuss the changes necessary for other Freenets to use this model.
To Session Report

Know Thy Community Net: What Are Your Members Really Doing?

Ian D. Allen, Technical Director, National Capital Freenet, Ottawa

Success in Community Networks is a multi-step process involving: finding out what your members want; providing what they want; seeing what happens; and repeating the process. A Board of Director cannot guide a Community Network unless he/she knows the effects of its policies and the actual behavior patterns of its membership. This presentation will show the various means by which NCF measures what is actually happening on-line. Ian will present graphs and interpretations of actual NCF on-line statistics gathered over the past 16 months. Clearly visible is the correspondence between a key Board policy decision, on-line time limits, and subsequent system use. Also visible is the increased donation income introduced by suggesting that people use a personalized cheque as a form of identification for their mail-in registration. Ian will draw on survey data from the 1995 AGM on perceived benefit and donation levels by participants, show the showcounts system that presents usage statistics for any on-line menu, and present data on what NCF's 57,000 registered members find most popular.
To Session Abstract

What Do You Need for an Effective Board?

Lisa K. Donnelly, Executive Director, National Capital Freenet, Ottawa

Effective Boards depend on the right Board structure for the level of organizational growth and the staff available. The health of your community network depends on choosing models which compliment the resources at hand. In this session you will learn about the cooperative, administrative and policy Board models and how they are related to staffing and organizational levels of maturity. Three years of growth and change at the National Capital Freenet will be used to illustrate these principles.

Life With Freenet Volunteers

Keith E. W. Gross, Executive Director, Edmonton Freenet, Edmonton
Gwen Simpson, Administrative Assistant, Edmonton Freenet, Edmonton

This session will cover the monitoring, orienting, training, recognizing and supervising of volunteers in a busy Freenet office. The presenters will describe the practical details of how their office works and how they meet the challenges of a rapidly growing Freenet. The presentation will give specific examples of: office systems; communication patterns; expectations of office volunteers; evaluation of membership processes; how questions get answered; and how training programs get delivered.
To Session Abstract, To Session Report

Ten Challenges for Volunteer Management in the 90's

Hazel Sutherland, Chair, Voluntary Sector Management Certificate Program at Grant MacEwan Community College, Edmonton

Volunteer management is a very vital role in today's society, where volunteers are becoming more and more common. How do you manage volunteers to made both your experience and theirs the most beneficial and rewarding? Attend this session, and find out how to make the most of your volunteers.

The Fundraising Revolution: Raising Resources Without Hurting Yourself

Chuck C. Clarke, Facilitator, Alberta Community Development, Edmonton

This session will cover fundraising. The speaker's unique presentation style of mixing fun, games, information and tricks of the trade will make for maximum learning and sharing. If you want to raise the most amount of money with the least amount of effort in the fastest time, with the fewest people and have fun doing it, then this is the session for you in the Fundraising Revolution.

Policy for Dummies - Developing Policy that Works

Heather Halpenny, Board Development Program, Alberta Community Development, Edmonton

This session will cover the development of policy for the operation of a Freenet. This session will be practical, fast paced and backed up with helpful handouts.


Track 4: Spirit of Technology

Hardware/Software Strategies for Community Networks

Stephen Rice, Blue Sky Freenet of Manitoba, Inc.

Community Networks can mean different things to different audiences. There are those networks that individuals dial into from their homes as an on-line community gathering place, and community networks that are physical public access terminals placed throughout a community. This presenter, based on the work done on the Blue Sky Community Network, will discuss how to establish an on-line communtiy network. How do you establish a province-wide network? How do you take advantage of toll-free calling areas? What hardware is necessary for low-cost dialup services? What types of communication protocol, computers, and access rates are appropriate for stable, secure kiosks? Solutions discussed will include satellite, ISDN, Frame Relay, T1, digital channel services, cable modems, routers, terminal servers, asynchronous routers, login servers, proxy servers, WEB servers, DirecPC, TACACS, NIS+, Radius, etc. Various PC platforms will be reviewed including Sparc, Intel, Macintosh, PowerPC as well as operation environments such as Solaris, Linux, MacOS and WinNT.
To Session Report

Hardware and Software Issues at Edmonton FreeNet: The First 18 Months

Philip Andrew Kemp, Wight Enterprises, Edmonton
Edmonton FreeNet Hardware/Software Committee, Edmonton

This session if for those looking to set up a freenet, or in the early stages of freenet operation. The aim is to give you an idea of the technical questions that Edmonton FreeNet faced and the answers that they came up with, so that others may learn the same lessons without all the intervening agonies. This presentation has been prepared by the members of the Hardware/Software Committee and is definitely a team production.
To Session Abstract, To Session Report

Microsoft

Microsoft
**Session Cancelled**

Chebucto Suite Today

David Trueman, Systems Manager, Department of Mathematics, Statistics and Computing Science, Dalhousie University, Halifax

Chebucto Community Net in Halifax, Nova Scotia started in the Fall of 1993 as perhaps the first entirely World Wide Web based community net. Since early in the development, the software that runs CCN has been made available to other communities as a package called "Chebucto Suite". CSuite is now maturing into a proper distribution with most of the features a community net needs. With the imminent release of Version 1.0, CSuite is considerably easier to install, configure and maintain than previous pre-release versions. This presentation will review the features in 1.0 and give an overview of the installation process.
To Session Report

Transition to a Website

Chris Hammond-Thrasher
To Session Abstract

DirecPC

Cory Royal, Account Executive, Telesat Canada

DirecPC, a high-speed information system from Telesat Canada is the perfect answer to lightning fast Internet access or one-to-many digital business information transmissions. Launched in October 1995, this satellite based service is the only high-speed service available right across the entire country regardless of location. Learn how DirecPC can turbo-charge Internet access to speeds that are 15 times faster than a regular modem. For businesses, learn how live video, multimedia training, software, data and other digital information can be economically sent to one or one hundred locations at 3 Mbs to the desktop. Just announced, DirecPC for Netware which brings the power of fast satellite transmission to a business network will also be discussed.

Internet Related to the Cable Networks

Garth Mihancheon
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Special Needs Computer Access

Arlene Hancock

New Digital Technology

Ed Kurata, Senior Systems Engineer, Telebit Corporation, California

This presentation will provide an overview of Remote Access and Remote Connectivity strategies along with an overview of Telebit's newly developed MICA technology, a second generation Digital Modem/ISDN solution. The presentation will be a mixture of multimedia and lecture. Copies of the presentation will be available to interested parties.
To Session Report


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Maintained by Lee Anne Pedersen
Last updated November 11, 1996