Peter de Jager's workshop participants experienced that change involves chaos. Chaos brings on feelings of incompetence. "But incompetent," said de Jager, "means without skill. I am an incompetent brain surgeon. That doesn't bother me in the least."
Managing the impact of technological change is easier when the steps of change are clear. De Jager uses the six-step Virginia Satir Change Model.
"A common myth is that people are afraid to change. That's nonsense. People are afraid of being forced to change," de Jager continued, "when a person wants something badly enough, they'll willingly change."De Jager's workshop was interactive and fun. Participants learned a valuable tool for navigating the uncertain waters of technological change.